| Award | Sponsor | Winners |
|---|---|---|
Best Company Culture This award will be given to the centre with a positive atmosphere, and a commitment to making staff feel valuable in their organisation |
 |
Jobcentre Plus |
| Best Contact Centre Training This award recognises the importance and value of investing in excellent telephony and customer service training at all levels, including pre-recruitment/induction/on-the-job training. |
 |
Dundee College |
| Contact Centre Manager of the Year The winner of this award will have an excellent record of business management, combined with outstanding leadership skills and good external relationships |
 |
Tanya Geekie BT Phonebook |
| Contact Centre Team Leader/Manager of the Year The winner will be an excellent communicator at all levels, managing agent performance and creating a positive culture within the team |
 |
Carrie Carver HMRC |
| Operations Manager of the Year This award recognises the vital role of the Operations Manager in all aspects of the smooth running of a Contact Centre |
 |
Susan Sidey Aviva |
| Team of the Year Award This award recognises how vital teamwork is to the success of a company |
 |
Team 21 HM Revenue & Customs |
| Support Professional of the Year This award recognises the value of support functions such as IT, HR and training to the success of the business |
 |
Amanda Morton BT Phonebook |
| Contact Centre Agent of the Year This award recognises the level of commitment and skill at the point of customer contact |
 |
Margaret Butchart BT Directory Enquiries |
| Best Newcomer Agent of the Year This award recognises agents with less than nine months’ experience |
 |
Edward Moody Lloyds |